Returns & Exchanges

At iS Clinical, we are dedicated to providing the highest quality skincare; if you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund. Please note that for safety and efficacy reasons, we can only accept returns on items purchased directly through our official website.

1

Initiate Your Request

Contact our Customer Care team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the unopened products in their original packaging, ensuring the RMA form is included inside the box to facilitate faster processing.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing