Frequently Asked Questions
Expert answers to your iS Clinical skincare inquiries.
Are iS Clinical products suitable for all skin types?
Yes, iS Clinical products are formulated to be effective yet gentle, making them suitable for all skin types, including sensitive skin. We recommend consulting with a skincare professional to find the specific regimen tailored to your concerns.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you require faster delivery.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and at least half-full to qualify for a refund or exchange.
Are your products cruelty-free and paraben-free?
Absolutely. iS Clinical is committed to ethical beauty; our products are never tested on animals and are formulated without parabens or harsh sulfates.
Can I use iS Clinical products during pregnancy?
While many of our products are safe for use during pregnancy, we always recommend consulting with your physician before starting any new skincare routine while pregnant or nursing.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.